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MsMissMe
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Visitor

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1 Message

Monday, June 22nd, 2026 4:19 PM

I have had the worst experience with Xfinity

I was charged twice. Brought my bill to zero and was billed again. For service they had not happened or was due. This caused an overdraft, and a hardship. Multiple representatives denied me the option of speaking with a manager or supervisor 5 different time. I loved my Xfinity family but this had turned my stomach.

Question

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Updated 

11 hours ago

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XfinitySara

Official Employee

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2.6K Messages

11 hours ago

Hello and thank you for taking the time to post this, @MsMissMe. I'm sorry to hear about your latest experience, and I'd love to help in any way that I can today! We are experts in all areas of an account, including services, equipment, billing, and more! Could you please send our team a direct message to continue? We'd love to take a closer look at things and help turn this around for you :)

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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