Visitor
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1 Message
I have been trying to end my account for months now
I after scheduling a call back multiple times, getting charged for months of service I am not using, on and off the phone with costumer service have finally got the code that is supposed to end my service. I have not received an email to put my code in and am wanting to end this before you try and charge me for a late fee. I was told I had 30 days to return it but have not received any other information.
XfinityEricB
Official Employee
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2.6K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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