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user_118405
1st Topic

Visitor

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4 Messages

Thursday, June 17th, 2021 7:33 PM

Closed

I have been tricked by customer support team!

I have been tricked by technical support team, who offered me free technical support for free, I clarified several times. They told me by phone I will see in my bills charge for 100$ and credit 100$. “So no worries you will not pay this service, It will be free”. I clarified several times cause i didn’t wanted service which cost me when I’m not employed this days. But it happened. And no one takes cares of it. 

Question

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Updated 

4 years ago

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XfinityGabby

Official Employee

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1.5K Messages

4 years ago

Hello, @user_118405! Happy Friday eve, thank you for reaching out to our Forums in regards to the billing concern. We can certainly take a closer look at the tech visit fee of $100 that you are referring to on your bill. This will require for us to look into the account, please send a private Message and provide your full name and address 

 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Again

Expert

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31.8K Messages

@user_118405 

You sent your personal identifying information publicly, not privately as requested.  As a result your post was marked as private.  These message boards are open to anyone on the internet to read, including those people that like to harvest and use your information for nefarious reasons, including identity theft.  In the future, please read the instructions for sending a private message so that you can be helped.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

user_118405

Visitor

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4 Messages

4 years ago

@ComcastGabby [Edited: Personal Information]

This comment was created from this reply

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XfinityGabby

Official Employee

 • 

1.5K Messages

@user_118405, please make sure to not post your personal information publicly. Instead, send the information privately by following the instructions below. Once you send this information privately we can certainly help you.

 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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