Visitor
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2 Messages
I have been tricked by customer support team!
I have been tricked by technical support team, who offered me free technical support for free, I clarified several times. They told me by phone I will see in my bills charge for 100$ and credit 100$. “So no worries you will not pay this service, It will be free”. I clarified several times cause i didn’t wanted service which cost me when I’m not employed this days. But it happened. And no one takes cares of it.
Responses
XfinityGabby
Official Employee
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75 Messages
1 m ago
Hello, @user_118405! Happy Friday eve, thank you for reaching out to our Forums in regards to the billing concern. We can certainly take a closer look at the tech visit fee of $100 that you are referring to on your bill. This will require for us to look into the account, please send a private Message and provide your full name and address
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_118405
Visitor
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2 Messages
1 m ago
@ComcastGabby [Edited: Personal Information]
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