2 Messages
I have been charged monthly since closing my account. I have called and spent HOURS in communication with multiple agents, still no resolve
Like I said, I canceled my service due to a move July 29th. I have been charged monthly for a service I no longer have or want and I've spent hours on the phone with agents yesterday being the last time with the agent telling me it was resolved only I look in my bank account today and the amount was taken out again today. There is no resolve I'm going to call the better Business bureau and the attorney general because this is ridiculous
XfinityKrista
Official Employee
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1.5K Messages
2 months ago
Hello @user_3t7fbr, thank you for taking the time to reach out on social media. I understand your concern with the payment, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_3t7fbr
2 Messages
2 months ago
As of current, nothing has transpired and no contact has been made by Xfinity. I gave it another week. [Edited: Soliciting] If this happened to me it can happen to you and I am a real person with a real life and I'm having a real lot of money taken out of my checking account with no real resolve from The entity basically robbing me. If it can happen to me it can happen to you.
(edited)
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