Visitor
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1 Message
I have been charged for unreturned equipment that was returned for about 8 months now
I would like to know the amount that I am due back and the way I'm going to be paid for the overcharges
Visitor
•
1 Message
I would like to know the amount that I am due back and the way I'm going to be paid for the overcharges
XfinityQuemekia
Official Employee
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1.1K Messages
4 hours ago
Hi @user_pwfx5n! I can certainly help look into this for you! Dealing with equipment charges for that long is definitely frustrating, and I want to make sure we get this squared away! To continue, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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