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cam1229
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Thursday, May 21st, 2026 8:16 PM

I have a pending order on my account. Can someone help me figure out the status of my order?

A few days ago, I attempted to sign up online for a new customer promo for the 1 gig plan at $60/month for 1-year, and my order surprisingly went through. I chose delayed shipping, wanting to receive my equipment on or around May 25. Today's now the 21st, but I've received no further update as of yet, such as a tracking number or anything. Can someone help me figure out what's going on with my order?

And now, I see there's a new promo for the 1 gig internet, where I can get it for $50/month with a 5-year guarantee. That offer is visible to me in my existing customer deals online. So, if possible, I may want to cancel my pending order so I can go with this deal instead, since the 5-year guarantee would be a great deal for me.

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XfinityAbel

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1 hour ago

@cam1229 thanks for reaching out on our Xfinity Community Forums page. I'd love to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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