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Friday, August 9th, 2024 4:04 AM

I have a monthly charge on my credit card from Xfinity Mobile [Edited: "Invalid phone number"] BUT i'm not a customer of Xfinity Mobile.

Hi,

I noticed this week  that I have a monthly charge on my credit card from Xfinity Mobile (At least label as Xfinity Mobile ), But i'm not a customer of Xfinity mobile.

I'm a customer of Comcast for Internet and T-Mobile for Cell phone since 2013 from both.

I tried to log in on Xfinity Mobile web page  but I got Following message :" Looks like you're not an Xfinity Mobile customer, Xfinity Mobile My Account is for customers who have already signed up for Xfinity Mobile. As an Xfinity Internet customer, you may be eligible for this service."

I chat with agent from xfinity and they confirmed I had no Mobile subscription with Xfintiy Mobile, But still I could  following charge :

  August Xfinity Mobile -$23.00 Pending
  July Xfinity Mobile [Edited: "Invalid phone number"]  -$22.93
  June Xfinity Mobile [Edited: "Invalid phone number"]  -$17.93
  May Xfinity Mobile [Edited: "Invalid phone number"]  -$17.93
  March Xfinity Mobile [Edited: "Invalid phone number"]  -$17.97
  Feb Xfinity Mobile [Edited: "Invalid phone number"]  -$17.97 etc...

Is it a scam from Xfinity ? If so  How to stop this and How Can i be refund ?

I already notify my bank, I suspect a fraud , and I want to dispute those charges going forward. 

I read here that"To the extent that you believe that your account was the subject of fraud, you are required to promptly notify us at [Edited: "Invalid phone number"] within thirty (30) days of the disputed charge appearing on your bill or you receiving notice of an irregularity through some other means, whichever is sooner. " I will try to call this number [Edited: "Invalid phone number"] but as long as I'm not a xfinity Mobile Customer not sure if would be able to talk to someone else than a bot.

Hence this email to  customer service to offically document my notification.

Regards

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