I have a credit and need to get that refund

user_oaidoe Hello! Thank you for reaching out to us here on our Community Forum. Is your account still active? If it is, normally a credit will remain on your account, and then your next bill will subtract from the credit amount. If your account is disconnected, any refund owed will be sent back to the last saved method of payment and can take 10-14 days to show on your account depending on your financial institution.