Visitor
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3 Messages
I had a payment arrangement but my service got disconnected
Hello! I have a valid payment arrangement and have proof of it, and my service was still suspended. I need it turned back on as the payment arrangement said it wouldn’t get turned off. I am in college and my nephew in kindergarten. We need the internet and I have a valid payment arrangement.
EG
Expert
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113.9K Messages
23 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.5K Messages
23 hours ago
Hi there, @user_46eu9h ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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