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user_r6lfj4
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3 Messages

Friday, April 17th, 2026 9:16 PM

I got double charged

I made an early payment on my Xfinity bill and it went through but it also still charged me on auto pay taking double my months payment

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4 hours ago

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XfinityQuemekia

Official Employee

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1.1K Messages

17 days ago

I completely understand how stressful it is to see an unexpected double dip in your bank account, especially when you were trying to stay ahead of things by paying early user_r6lfj4. If you want to pay early, try to do so at least 5 days before your AutoPay date. This gives the system enough time to recognize the $0 balance and skip the automatic payment. If your early payment doesn't post before your autopay date the system will notice there is a balance.

 

 

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user_r6lfj4

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3 Messages

Will I get my money back?

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17 days ago

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XfinityRay

Official Employee

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3.9K Messages

We are able to request a refund if the overpayment results in a credit balance on the account of more than a full month of Xfinity services, @user_r6lfj4. If the amount of the payment makes a credit balance equal to or less than a full month of your Xfinity services, you will not get a refund. It would instead be used toward the next statement balance. I am happy to take a look at this with you.  

 

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17 days ago

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user_h5dupp

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5 hours ago

This just happened to me also. I paid with my debit card and they took the payment twice. I am not on auto pay. Ridiculous you can keep the money towards next month. Plus talking through texts to reps allows them to try and upsell me for hours. I could not get them to stop texting me about wifi, than cable than phone. Finally had to say to stop messaging me. 

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