U

Visitor

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1 Message

Sun, Sep 5, 2021 10:29 AM

I got charged for service after cancellation

Hi,

I cancel my service on August 28 and got another billed charged at me that due on September 25. I attached email that confirm that service was cancelled on August 28. Please clear my bill.

[Image Removed: "Personal Information"]

Official Employee

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387 Messages

2 m ago

Greetings, @user_104cdc! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you received another bill after canceling service, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

Again

Expert

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26.5K Messages

2 m ago

@user_104cdc Your bill was generated before you canceled your service.

Just an FYI, if you canceled while in a contract you may receive a bill for an early termination fee.

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