2 Messages
I feel cheated - Xfinity just adding extra services promising a lower bill but my bill keeps increasing after every conversation with them.
Hi,
I just need help in dealing with a situation here with Xfinity. My Xfinity internet service was being charged $80 for a 1000Gbps internet. I got in touch with Xfinity support one day to ask them about peacock premium, in the process the rep told me that she was giving me a special upgrade to 1200Gbps for no additional charge since I have been with Xfinity for a long time. I did accept the offer after making sure THERE WILL BE NO ADDITIONAL CHARGE. But the next month, my bill went up to $95. I get in touch with support and tell them about this, their response - "Our support agent made a mistake and promised something we can't honor". They went through previous chats with support and confirmed that I was indeed telling them the truth. Now, since they can't rectify and put me back on the 1000Gbps plan at $80 anymore, they promise me another plan where if I got a new mobile line, then they would be able to add discounts and my plan will be in fact reduced to $75 a month for 1000Gbps internet and a phone line through Xfinity. The next month, I get a bill for $113! How ridiculous is this? Now, I contact support again and they tell me I will see a $30 discount every month on my internet service and the change will be reflected in 24-48 hours. It's been 4 days and I still don't see a change in my bill. I contacted support again today and they said my monthly bill will be $113 moving forward and they can't do anything about it. I have lost hope and I feel this is so unfair to me as a customer. I've spent hours chatting with support, only in vain. Can I sue Xfinity or something? Any help here is greatly appreciated. Please see screenshots attached.
XfinityMichaelC
Official Employee
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4.1K Messages
1 year ago
Hello, @rashmi62! Thanks for reaching out to us on the forums! I apologize to hear of the experience you had with the billing when you were just trying to get Peacock figured out. We can certainly have a look into this and see what we can do for you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
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rashmi62
2 Messages
1 year ago
UPDATE - I did get a call from Xfinity support finally after some back and forth. My new internet bill was agreed to be $53.67 and I was glad my problems were finally solved. But this month, I get the next bill and my bill has gone up from the previous $83.67 to $90 now! and that's not it, I see a balance of $30 from the last bill as well? This is ridiculous.
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