2 Messages
I downgraded my internet program without a contract and got charged $100 MORE???
I downgraded my internet plan via customer service from Connect More to Connect and although I was promised my net payment due would go down by $39 when I look at the Upcoming charges my partial charges are HIGHER for Services Added $269.28 and lower for Services Removed -$188.62. Therefore instead of my bill going down by the promised $39 it went up almost $100. What the heck is going on? I have contacted support twice and get nonsense responses "It will all work itself out"??? Isn't there someone to talk to resolve xfinity billing mistakes?
EG
Expert
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110.2K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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891 Messages
1 day ago
Good afternoon @user_ylvobw. Thanks for taking the time to report your billing discrepancy. If you could send our team a direct message with your full name and full address, we can look into what happened.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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