Visitor
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3 Messages
I don't use my cable TV. How can I downgrade?
This is very frustrating. There is no option online to downgrade my package. I don't use or watch cable TV. How do I downgrade. I need to get my monthly expenses down.
Visitor
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3 Messages
This is very frustrating. There is no option online to downgrade my package. I don't use or watch cable TV. How do I downgrade. I need to get my monthly expenses down.
CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hello user_1c2084, thanks for taking the time out of your busy day to get this concern addressed. I am sorry that you're having an issue making changes online, don't worry we can certainly help you with downgrading your services here. To get started on your savings please send us a private message with your full name and street address.
"Searching for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.
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