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user_k3f615
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Wednesday, June 19th, 2024 12:22 PM

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I don't have legal documents listed

I am trying to view my account to determine if I would be subject to an early termination fee if I canceled service.  I have followed the instructions for supposedly finding these documents, but there are only "Order Agreements" under "Legal Agreements and Contracts".  I am moving and need to know.  I wish to cancel my service, if I can do so without an ETF.  

Question

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Updated 

1 year ago

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Latoque

Expert

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29.7K Messages

1 year ago

Moved from Email forum.

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_k3f615

 

Hello, thank you for reaching out! Congratulations on your new home. I have moved in the past and I know how crazy things can get! I will be happy to work with you today to make this as smooth and easy as possible To get started To send a direct message:

Click "Sign In" if necessary

  • Click the "Direct Message" icon in the upper right - it looks like a chat bubble
  • Click the "New message" (pencil and paper) icon just to the right of Conversations
  • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

1 year ago

Hello, @user_k3f615

 

We understand your concerns about receiving a fine for early cancellation and happy to check for you. Transferring service should not incur an early termination fee if you continue your Xfinity services in a serviceable location. A complete disconnection of service could potentially trigger an early termination fee. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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