1 Message
i don't agree to pay for the add ons
The place where my bill went from $70 to $101.00 a month period. It says the extra $30 is for DVR service, HD technology fee and Internet Essentials program. I don't want any of that. I don't even know how to use a DVR. I don't need HD technology. And As for the Internet, I pay $10 a month for that and I will pay that.
XfinityAlyssaA
Official Employee
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1.8K Messages
2 years ago
Good afternoon @user_d60d31 and thank you for reaching out on our Community Forums regarding your bill concerns. We'd be happy to get your account pulled up to see how we can help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
We look forward to working with you!
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