I didn’t sign up for xFi Complete, please remove it and refund the charges

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi @user_fv46rv! Have you recently made any changes to your account or placed an order online? The xFI Complete is a bundle of the Unlimited data and an Xfinity Gateway. 

Let's check out your account and happened. We can circle back here as well to update the community on our findings and resolution.

May I please ask that you send us a direct message with your full name and servcie address: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it