BigDave3's profile

New Poster

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1 Message

Wed, Jan 6, 2021 10:00 AM

I didn't ask for paperless

My account was changed to paperless, with no input from me. This caused me to not get a mailed bill, and miss a payment. My services were cut off. I went to a local office and payed the balance. But now I am being charged for three reactivation fees and a late fee that I feel are not my fault. What can be done?

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@BigDave3 wrote:

My account was changed to paperless, with no input from me. This caused me to not get a mailed bill, and miss a payment. My services were cut off. I went to a local office and payed the balance. But now I am being charged for three reactivation fees and a late fee that I feel are not my fault. What can be done?


Were there no emails/text messages or notices alerting you of the change?  Those can't be ignored.

Official Employee

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375 Messages

5 m ago

@BigDave3, thanks for taking the time to reach out to us regarding your paperless billing. I very much appreciate your patience and greatly apologize for the delay in our response.I can certainly understand your frustration of the billing method being changed when you were not aware. Paperless billing is an option that is selected through your online account or app. Did you by chance recently set up the account with autopayment? 

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