I did not sign up to upgrade my plan but received an email saying that i upgraded

Hi @user_sy888m you've come to the right place for help! I do apologize for the trouble before and can certainly help with your plan. 

Please send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How do we ever reach an actual person once we are a customer? This scares me. I think you have to borrow a phone from someone else that doesnt have xfinity then pretend you are a new customer and that is the only real way to reach someone. Good luck!