Skip to main content

    Support

    Offers

U
user_sy888m
1st Topic

1 Message

Friday, March 1st, 2024 7:56 PM

Closed

I did not sign up to upgrade my plan but received an email saying that i upgraded

I received an email saying that I upgraded my plan and that my bill will be twice as much starting next month. I did not sign up for an upgrade to my plan. I signed up for a 2 year promotional deal and it has been less than a year. I cannot get ahold of anyone via email, phone, or the 'chat agent' to fix this problem. Please respond with how to fix this error. 

Question

 • 

Updated 

1 year ago

87

2

0

XfinityEva

Official Employee

 • 

1.6K Messages

1 year ago

Hi @user_sy888m you've come to the right place for help! I do apologize for the trouble before and can certainly help with your plan. 

 

Please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

user_b8irwn

1 Message

1 year ago

How do we ever reach an actual person once we are a customer? This scares me. I think you have to borrow a phone from someone else that doesnt have xfinity then pretend you are a new customer and that is the only real way to reach someone. Good luck!

1

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

@user_b8irwn, Hello there, I am happy to let you know that I am 100% an actual person and able to assist you. We have a large variety of options to connect with a live representative, that I would be happy to go over with you so that you are aware of them moving forward. Firstly, you have used the Community Forums page which is awesome, we are also on Reddit, Facebook, Twitter/X, live chat on the home website and of course the 1-800-Xfinity number. You can also visit a store location to speak with someone as well. What exactly are you looking for assistance with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here