Visitor
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2 Messages
I did NOT changed my plan, why does my bill go up to 76$?
It said a change to plan has been made which cost me 10 more dollar, but the problem is that I've never change my plan since the last payment.
Is this a scam now? What are we doing now?
XfinityLinda
Official Employee
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2.8K Messages
6 hours ago
Thanks for meeting us here in our community about your billing concerns, @user_r3tnd7. We're happy to look into this. Please send a Direct Message with your name and service address. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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