Visitor
•
1 Message
I closed my account, but now abused by collections
After 16 years of being a Comcast customer for which I paid over $35,000 for TV and Internet service, I couldn't take the billing dishonesty anymore. So in June of 2021, I closed my account that had no outstanding charges. Several days later Comcast sent a bill for another $103, and ironically, proved my claim of dishonest billing practices. I did not pay the fraudulent bill. Now my Experian credit report shows a Major Derogatory on 8/31/2021 from SouthWest Credit Systems for the $103. I told them the account was closed and I did not owe the amount. Now on Experian, a second collection agency called Sunrise Credit Service has posted this year Major Derogatories on 5/05, 5/11, 5/18, and 5/24, all for the same $103. Yes, Experian is showing the same fraudulent debt reported by two separate agencies. Of course, I have entered a dispute. But this all started from a multi-billion dollar company that took over $35,000 from me, but now wants to abuse the system to collect a fraudulent $103. Brian Roberts is such a sad, loathsome, little man, isn't he.
XfinityBrie
Administrator
•
671 Messages
3 years ago
@comnolonger
Thank you for bringing this to our attention, this is obviously far from the experience I would want you, or anyone else, to go through. We can investigate the $103 charges and correct them as needed of course. In this case, I'd need to pull up the account in question to access the ledger and make any corrections. Could you send our team a direct message?
To send a direct message:
Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.
0
0