I changed my internet plan but am still being billed for old plan.

Hi I changed plans over a month ago because it was cheaper but am still getting billed for my old plan and the plan still says it's the old plan. Even though when I go on the app it says I can't switch plans because it shows me being under my new plan when I am not. My new plan is supposed to $85 a month but i am still getting charged $107 for my old plan. I see no way to get a hold of someone about this

Thank you

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CCHeather

Problem Solver

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1.1K Messages

3 years ago

@RESmith1985

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a message with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it”

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RESmith1985

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2 Messages

@XfinityHeather Thank you I just went a head and did that

3 years ago

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Billing

RESmith1985

I changed my internet plan but am still being billed for old plan.

CCHeather

RESmith1985

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