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user_90nmsj
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3 Messages

Friday, March 7th, 2025 3:36 AM

I can’t pay my bill

I tried paying my bill on the website, but I kept getting an error message and so I tried the quick pay website to pay my bill without signing in but that also wasn’t available. I also tried the app, but I kept getting a message saying that I’m already signed in but I can’t access it right now, because I have to be a customer. I also tried calling, but due to security reasons, it said I can only pay online. Please fix these error so I I can pay my bill soon please reach back soon. Thank you.

Question

 • 

Updated 

2 months ago

39

3

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

2 months ago

Thank you for reaching out to us @user_90nmsj! Do you have our regular Xfinity Internet services or our NOW Internet services?

0

0

Themrsk17

1 Message

2 months ago

I’ve tried paying my bill since 6am this morning. I’ve tried different browsers and everything. I keep getting an error message saying y’all are trying to fix the issue. I need to pay my bill!

1

XfinityRay

Official Employee

 • 

2.7K Messages

Hi there, user_8uc7a4! Thanks for reaching out about your payment. We appreciate that you are trying to pay your bill and apologize you are getting an error message. I understand that can frustrating to have happen. You can call 1-800-XFINITY (1-800-934-6489) and process a payment. 

For the issue with being able to pay online, are you seeing that when trying to process a payment or when signing in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_90nmsj

3 Messages

2 months ago

I have regular service please fix this

3

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for confirming that @user_90nmsj! For troubleshooting purposes, please:

  • Sign in to your account using this link here and clicking on the icon in the top right corner of the page. 
  • Once signed in, please select the purple icon in the top right corner of the page.
  • Select “Account and Identity”

On the account and identity page, does the address under “Account Details” match your current address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_90nmsj

3 Messages

I just explained and it’s frustrating when I click the purple icon it refreshes the page then i see a purple button to sign in then I press it and it takes me back to the same home page it won’t let me sign in to see my bill

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2 months ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for confirming this occurs during those steps @user_90nmsj.  Please:

  • Clear the cache and cookies on your device.
  • Close all your browser’s tabs and windows.
  • Load our website in a new browser session.
  • Scroll to the bottom of the page and click on “Cookie Preferences”
  • Select “Accept All”
  • Select "Save Changes”

After these steps, please retry the steps above to confirm the address matches. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

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