I can’t pay my bill

I tried paying my bill on the website, but I kept getting an error message and so I tried the quick pay website to pay my bill without signing in but that also wasn’t available. I also tried the app, but I kept getting a message saying that I’m already signed in but I can’t access it right now, because I have to be a customer. I also tried calling, but due to security reasons, it said I can only pay online. Please fix these error so I I can pay my bill soon please reach back soon. Thank you.

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XfinityAldrik

Official Employee

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2.6K Messages

1 year ago

Thank you for reaching out to us @user_90nmsj! Do you have our regular Xfinity Internet services or our NOW Internet services?

0

T

Themrsk17

1 Message

1 year ago

I’ve tried paying my bill since 6am this morning. I’ve tried different browsers and everything. I keep getting an error message saying y’all are trying to fix the issue. I need to pay my bill!

1

XfinityRay

Official Employee

•

4K Messages

Hi there, user_8uc7a4! Thanks for reaching out about your payment. We appreciate that you are trying to pay your bill and apologize you are getting an error message. I understand that can frustrating to have happen. You can call 1-800-XFINITY (1-800-934-6489) and process a payment.

For the issue with being able to pay online, are you seeing that when trying to process a payment or when signing in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

U

user_90nmsj

3 Messages

1 year ago

I have regular service please fix this

3

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XfinityAldrik

Official Employee

•

2.6K Messages

Thank you for confirming that @user_90nmsj! For troubleshooting purposes, please:

Sign in to your account using this link here and clicking on the icon in the top right corner of the page.
Once signed in, please select the purple icon in the top right corner of the page.
Select “Account and Identity”

On the account and identity page, does the address under “Account Details” match your current address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

1 year ago

0

U

user_90nmsj

3 Messages

I just explained and it’s frustrating when I click the purple icon it refreshes the page then i see a purple button to sign in then I press it and it takes me back to the same home page it won’t let me sign in to see my bill

1 year ago

0

XfinityAldrik

Official Employee

•

2.6K Messages

Thank you for confirming this occurs during those steps @user_90nmsj. Please:

Clear the cache and cookies on your device.
Close all your browser’s tabs and windows.
Load our website in a new browser session.
Scroll to the bottom of the page and click on “Cookie Preferences”
Select “Accept All”
Select "Save Changes”

After these steps, please retry the steps above to confirm the address matches.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

1 year ago

0

Billing

user_90nmsj

I can’t pay my bill

XfinityAldrik

Themrsk17

XfinityRay

user_90nmsj

XfinityAldrik

user_90nmsj

XfinityAldrik

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