I can't get in to sign up for automatic payments

I keep trying to sign up for automatic payments, but keep getting a message “Just a moment. This is taking a bit longer than expected, but we're on it.” If I finally get past that, I get this message: “ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue. Back to My Account"

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XfinityAngie

Official Employee

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2.9K Messages

17 hours ago

user_b3vpg4, good morning. It sounds like you may need to clear the cache and cookies. If you need help with this, let me know what browser you're using.

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user_b3vpg4

Visitor

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3 Messages

I just cleared my cookies for xfinity.com, but I got the same result.

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17 hours ago

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user_b3vpg4

Visitor

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3 Messages

17 hours ago

I just cleared my cookies for xfinity.com, but I got the same result.

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XfinityAngie

Official Employee

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2.9K Messages

user_b3vpg4, thank you for giving that a try.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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17 hours ago

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user_b3vpg4

I can't get in to sign up for automatic payments

XfinityAngie

user_b3vpg4

user_b3vpg4

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