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Sunday, July 28th, 2024 10:32 AM

I can't cancel my internet services

I moved abroad, so I want to cancel my internet services but I can't use my app to do it. What should I do?

Official Employee

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2K Messages

4 months ago

Hello, @user_wilir3 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Official Employee

 • 

2K Messages

4 months ago

u/user_wilir3 We want to thank you for reaching out on the Community Forum for support with canceling your service. We are glad we were able to resolve your issue and good luck abroad. Never hesitate to create another public post for any of your future account and service needs!

 

 
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