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nma123
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Tuesday, January 21st, 2025 5:13 PM

I can't access my billing

Every time that I try to access billing on the website, I get redirected to a page saying that I do not have permission. It says that my account role is a member and not the primary user. What do you mean I am not the primary user, I setup the account with my number and email address. This is my account. I have tried speaking with the AI chatbot who did not help. I have tried calling and only get an AI phone bot. I need a real human being to speak to about this. How can i get primary user permissions for my account? This is ridiculous, why can't I not just access my billing?

Question

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Updated 

3 months ago

36

1

XfinityChristy

Official Employee

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1.9K Messages

3 months ago

 

nmarthe123 Hello and thank you for reaching out via our Xfinity Community forums. I understand your frustration. It's incredibly frustrating when you can't access your own account information. Let me try to help. It sounds like you're encountering an issue with your account role being listed as a "member" instead of the "primary user." This usually happens when an account is set up with multiple users. While I can't change account roles on this end, I can definitely assist you with getting past this issue. To expedite the process, could you please send me a direct message with your full name and address?
 
I'm here to help you get this resolved as quickly as possible.
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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nma123

2 Messages

@XfinityChristy​ I sent out a DM and I have not received a response.

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3 months ago

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Expert

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31.4K Messages

@nma123​ 

@XfinityChristy​ I sent out a DM and I have not received a response.

Did you send the DM to Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 months ago

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