Kevinpenl3y's profile

New Poster

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1 Message

Sun, Dec 27, 2020 9:00 PM

I cannot update!!

I can’t seem to get xfinity mobile app to update my debit card with the same card # just different exp date and security pin! XF you need to get your developers or whoever is in charge allow customers to update their cards! I have no way of paying my XF mobile bill the way things are right now! Please comcast respond to this and let me know how you guys want me to pay my bill! I look forward to hearing from you guys!!

Responses

ComcastJosephB

Official Employee

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326 Messages

5 m ago

Hi, @Kevinpenl3y, I'm sorry you are having trouble with the Xfinity Mobile app. I know this must be a huge headache. The best thing you can do is call our mobile team at (888) 936-4968 when you have a chance. I apologize we're not equipped to work on mobile over forums at the moment. If you have any other questions please let me know.

I am an Official Comcast Employee.
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