I’m also having problem. Comcast was set up on my BofA for payment (which I set up) and the entire entry was removed. When I tried to reenter, BofA won’t allow it. Freezes up. So, then I called Comcast and tried to pay over phone and my pmt was rejected! Then Comcast referred me to their “ supposed” server who wanted my routing number and account number! HELL NO!  Something crazy is going on!

I can’t pay my xfinity bill for the past 2 day.  Billing page is blank had the same problem last month

Hey there, @mk223. We would suggest clearing your browsers cache and cookies and attempt again. What web browser are you using? You can find all of our options to make payments to your account here

Hello, @face98 thank you for taking time to reach out over Xfinity Forums, hopefully some tips from above can help resolve issue for making a payment. If you haven't attempted to clear the cache/history on the device recently that helps, or trying in an incognito window. 

- Have you attempted to access the site on a different browser or device? 

- Have you attempted to make a payment through the Xfinity App?  (I made a payment to my account through the App around 3 hours ago)

Hi there @user_3si1bg, welcome to our Community Forums page. I am sorry to hear you are having troubles paying your bill using our Xfinity App. Have you tried to uninstall and reinstalling the Xfinity app, clearing cache and cookies and trying once more online, and also trying from another device. 

@poletaem764​ The iOS app works just as horribly, I can't even pay my bills!

@poletaem764 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Same issue. Can’t pay bill online.  Happens over and over again.  Weakest app and weakest internet site of any company I’m aware of.  

Hello @user_xzp9ti, thank you for taking the time to reach out on social media. Payments can be made online at https://www.xfinity.com/bill-pay, through the My Account App or over the phone through our automated system. A computer-generated e-mail regarding the payment will be sent to the e-mail address on file within 24 hours, and it will appear on your next bill.

@user_8tidwx Thanks for reaching out! When customers have issues accessing the Xfinity web portal, or Xfinity app it's recommended to clear your cache, and cookies on your device or devices. You might also try restarting your Xfinity Gateway, or modem. Follow this link to find all the ways to pay your Xfinity bill: Pay your Xfinity bill anytime, on any device 

https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5?commentId=65bac10e22d9f633de80ca91&replyId=65bac28822d9f633de80caa4

I am tech by trade and I can safely say likely your backend permissions are somehow messed up this is not an issue customers can fix.

Check for SQL or perm table failure
Check for outage on encrypted access gateway
Inform users of clear outage.

Hello @Zer0Necrosis, I pay the bills and manage the finances in my home, so I can only imagine how annoying it would be to run into an issue like this. I'd like to first make sure we understand the full scope of your payment issue and work towards a fix from there. Are you using the Xfinity website or app to attempt your payment? Also, have you run any troubleshooting steps on your end, and if so, which ones? 

@user_ejxo1y If you are still having issues, you can try our Xfinity app or you would need to call in to customer service for further assistance. 

Hey there, @user_2q5jv7 thanks for reaching out through Xfinity Forums regarding your issues with the website and app. We would be happy to help you with troubleshooting! I know I love using the app to manage my account as it is so easy and convenient. What device are you having issues with or are you having issues on multiple devices?

Here is a link to the ways you can make a payment on your account, https://www.xfinity.com/support/articles/pay-comcast-bill-online.

Worthless Help Trying to update auto pay online.  Keep getting error message. "Missing or invalid entries. Please review your information and try again." Been trying for weeks. Tried to update info using desktop and my laptop. Cleared cookies and cache. Tried downloading the app and paying there. Waste of time. Sent check a month ago and they cancelled my service the same day they processed the  check I sent a month ago. I have another check in the mail from 10 days ago. Hopefully Xfinity will get around to processing that in the next couple of weeks so I can get my service back before the next bill comes and it takes them another month before they cash that check. Will not let me remove old credit card because it is tied to automatic payments and can't update it. Xfinity has this other option on their site called Quickpay. It doesn't work either. Also have an option to take payment from bank account and that option doesn't work either. 

@user_flw73l This isn't the experience we want any customer to have. Have you tried using the Xfinity app? If you still have issues with that, then I would recommend to call in at 1-800-934-6489. That way a representative can help you with updating your payment information. 

I already said I tried the app. Worthless advice. Went all the way through the automated process to update my credit card and it didn't work. Told me to call back during business hours. My wife has called before and was told they can't update credit card information over the phone. Customer tries to pay. Business can't figure out a way to get paid so business cancels customers service. What a business model.

"Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short."   It isn't working.   Account says I am a Diamond Club member. Where does that get me.

7 days later xfinity still has not fixed the problem. Sent me email that payment is overdue and that they gave me extra time to set up payment plan..  This isn't what happened. They have the problem on their end they can't accept payment. I just tried again. Already did all the cookies and cache stuff they keep pushing here. Told me on the phone it was their problem and I asked how we were going to fix this. They told me to call back in a week.

Thank you so much for reaching out regarding your Xfinity App issues @user_emq52k. We have identified and already implemented a fix for this as of February 25th. It is best to clear cache/cookies on your browser cache/cookies or uninstall/reinstall on mobile to ensure you have the most up-to-date software patch. 

Imagine that! I have to clean cookies and cache :DDD (especially it doesn't help). Other websites work, but to pay for internet you have to clear the cache! (Reminder, it doesn't work).

@poletaem764 We want to ensure that you are able to access the site without issue! Have you cleared cache and cookies since we implemented the fix a few days ago and continue to have issues with the site?

Things are so bad for me that the Official Xfinity Employee doesn't even reply to me.  This is their mission statement.

"Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short."   It isn't working.   They are not making things right if they fall short.

Finally after an Hour and a half on the phone today. I finally got my credit card updated and payment made. I had to call my credit card company on a three way call so that they could verify I had the balance to make the payment. We tried 3 different cards but no way was it their fault. Somehow I got moved up the ladder and someone got it taken care of. Probably 10 hours worth of calls and this wonderful mission statement.

"Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short."   There was no making it right for the ten hours I wasted of my life. They got paid and just said thanks.

When I log into my account now it says I don't owe anything but now I am getting emails saying I may lose some of my service because my bill hasn't been paid yet. When will the madness stop.

"Putting the Customer at the Center of Everything We Do

We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short."  I am still waiting for them to make things right.

I would be happy to check on any payment status from here for you @user_flw73l. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hello, @user_huuavt! Thanks for reaching out to us on the forums! I apologize to hear that you keep running into this issue when trying to pay your bill. By chance have you tried to bring up a private browsing session (or Incognito window if you are using Chrome) to see if you are able to log in and make the payment that way?

Thank you for giving that a try. Please clear your cache and cookies, then log back into Xfinity.com to see if that resolves the error message. I appreciate your assistance in troubleshooting this issue!

@user_huuavt That is great to hear! Thank you for the update. Please feel free to create a new post if you need anything else in the future. I hope you have a great week. 

Hi there, @user_y7ofe9 I'm very sorry to hear that you are having a hard time trying to access the APP to make the payment. Can you please make sure you are using the Primary username, and try using a different browser?-Richard

@XfinityRichard​ This is an ongoing problem. Doesn't work online or the App. 

user_o89tj3 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.