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riceday
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10/18/2026 6:50 PM

I cannot change my autopay payment method

I am trying to update my automatic payment method on my account, but I keep getting this "Restricted Section" error screen. I tried what people recommended online, using google chrome, incognito mode but nothing seems to be working. I am logged in using the primary user and there are no linked accounts. 

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3 days ago

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XfinityMarcus

Official Employee

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2.5K Messages

3 days ago

riceday thank you for using the Xfinity Community Forum page to reach out today. Let's address your automatic payment concerns together. Let's gather some information to see what is going on together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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