I cancelled service but was billed anyway

Hello, @user_eytnoj thank you for reaching out over Xfinity Forums. I completely understand the concern with being billed after requesting a disconnection, and no longer being able to get connected with someone. I'd definitely like to investigate to ensure the acount is disconnected and the billing is corrected. 

From experience, I know it can take up to 10 days for a disconnection to process from the last date requested. If a billing has printed before the disconnection processes, once it has been completed charges are then prorated back to the final date of service. I did have a few questions when you have time to answer:

- When did you request to have the account disconnected?
- Did you receive an email or text confirmation when the disconnection order was set up?
- Does your account still reflect service when logging into your account online or through the Xfinity App? 

Thanks for allowing us to help with your billing concerns, user_eytnoj. I'm glad we were able to confirm the cancellation date and correct the account balance. You should see the zero balance reflected within 24–72 hours. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.