Visitor
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1 Message
I cancelled my stream saver in Aug online/and with a phone to, too,
I canceled my stream saver online backing Aug. I was still billed on my September bill for it. I called an Xfinity rep in the phone, she told me it was cancelled and my next bill should be for internet only for $80.00. The stream saver bundle is still on my tv. I do not want to pay another bill for $115.00 after I have tried TWICE to cancel! I have Ben doing everything I’ve been asked to do, I got an Xfinity email saying the stream bundle was canceled! What does it take for you all to stop charging me for this? It’s going to be October soon and it’s not right you billing me for a canceled order from Aug.
XfinityJeffB
Official Employee
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628 Messages
4 hours ago
Hello user_cedtqe, thank you for reaching out here in our Xfinity Community forum. I will be happy to help you, with your Streamsaver plan, so don't stress this anymore. To proceed, I will need some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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