@user_fyvumf I know it can be a bit confusing when you disconnect an account. The way our system works is that when you request a date for disconnecting that is the last date you will pay for services. Now the actual disconnection of services can take 1-10 business days to complete the disconnection work order. We have this in place in case anyone wants to cancel the pending work order due to a delay in a move or a customer changes their mind about disconnecting. While this happens a new billing cycle may print. If that happens, and you are on autopay it may or may not charge your payment method for service. But once your final billing statement prints if you had any over payment would be refunded to your payment method. I would be happy to take a look at the account. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message