1 Message
I cancelled my service and still have a new bill this month
I cancelled my xfinity service in November and the November bill was paid in full. I have a new bill for December after my service ended for $47 that appears to be an error.
1 Message
I cancelled my xfinity service in November and the November bill was paid in full. I have a new bill for December after my service ended for $47 that appears to be an error.
XfinityPaula
Official Employee
•
1.4K Messages
5 months ago
Hi user_rk339u. Thanks for reaching out to us on our Xfinity Forums. I'm sorry to read about the issue with a new statement being issued. In many cases I see a statement is posted before the account is fully closed usually about 10 days after the billing has ended. I'm happy to take a look and help make sure that everything is closed and that the billing details were updated correctly. Please send us a direct message with your name and service address. From there we will verify the account and help out with any issues there may be.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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