Visitor
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1 Message
I cancelled my service a month ago and now have a negative credit balance?
I was checking back to make sure I paid off my service disconnect fees, but my acct balance says I have -117 and it says I made a recent payment which I shouldn't be paying anymore so I thought maybe I forgot to turn off auto pay, but I can't access my settings to see if autopay is on or not.
Accepted Solution
XfinityRay
Official Employee
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2.8K Messages
4 years ago
Hello, @user_e09a6a. I hope you are having a good week! We can help with your account. The negative number typically is showing that you have a credit balance and are most likely owed a refund. I want to take a look at the account to ensure it is shut off when you requested and get you an answer about the balance and payment.
Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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