Visitor
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2 Messages
I cancelled my plan and still was charged for November
I called Xfinity hoping to cancel my plan and was hoping to avoid auto-paying for this month (November.) I received an email this morning stating my auto-payment went through successfully. How do I apply for a refund? This is quite frustrating....
Also, I still have internet despite cancelling my plan. Will I still be charged for these past several days? I plan on returning Xfinity's equipment by this upcoming Wednesday.
XfinityJulie
Official Employee
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22 Messages
2 hours ago
Hello @user_2k9xyp, thanks for reaching out to us on the Xfinity Forum. I am here to help and answer any questions you have regarding your billing and autopay. We are sorry to see you go!
Just a couple of questions to get started:
-What was the date your services were supposed to be cancelled?
-Have you received any emails regarding confirmation of cancellation or can you see confirmation on the Xfinity App?
Here is a link if you need it: https://www.xfinity.com/apps
Thank you in advance for your response, we will get this answered for you!
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