I cancelled my internet and I’m still being charged for it.

Hi. I cancelled my internet a few days ago because I moved and no longer needed it. I just got charged another bill for it. I am being charged for a service I no longer am using at a location I no longer live at. I tried to get this fix but the robot phone calls and xfinity text assistant have done nothing. I just want to talk to a human representative and get my money back. Beyond frustrated.

Responses

XfinityShawn

Official Employee

•

1.1K Messages

3 months ago

user_umcsn0 This isn't the experience we want you or any customer to have, and my team can look into this for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_umcsn0

I cancelled my internet and I’m still being charged for it.

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