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user_z6db0e
1st Topic

4 Messages

Saturday, May 11th, 2024 11:10 AM

Closed

I cancelled my account but you keep charging me.

Please cancel my autopay and stop billing me for a service that I cancelled. I cannot access autopay settings nor my stored payment methods to turn this off by myself. I try to chat with the agent and it tells me to call. When I call it tells me to chat with the agent. This is large scale fraud. Please refund my account for the amount your charged me today and stop billing me.

thanks

Question

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Updated 

4 months ago

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XfinityRaul

Official Employee

 • 

1.6K Messages

7 months ago

Hello, @user_z6db0e. I'm sorry to hear you're still being billed even after cancelling your account. Don't worry, you're definitely in the right place to getting this taken cared of.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

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user_z6db0e

4 Messages

Hey mr. raul, your username doesn't show up when making DMs. can you just cancel my autopay? thanks

7 months ago

0

user_z6db0e

4 Messages

this is fraud. xfinity has locked my access to my payment methods and is still charging me post-cancellation. please stop committing fraud

7 months ago

0

XfinityRaul

Official Employee

 • 

1.6K Messages

@user_z6db0e My name won't appear as an option. The private message needs to be sent to Xfinity Support.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_z6db0e

4 Messages

ok. did that just now. can yo explain why xfinity locks us out of our autopay settings and payment methods settings post-cancellation? that is highly suspicious fyi

7 months ago

0

user_61f188

Visitor

 • 

3 Messages

6 months ago

I cancelled my account with Xfinity mobile back in November of 2023. I had auto pay set up, they continued to bill my account through to Feb 2024. I call phone support and chat support and spent hours on hold trying to get them to stop each time they told me this would be the last time and they would take money out of my account again the next month. Finally I reported it to my bank who blocked them and refunded my money. It's now June of 2024, They are still trying to bill my account, they call me at work several times a day and sending me a bill for 711.00. for services I cancelled back in November. This company is blatantly robbing people. If you have auto pay set up turn it off.

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XfinityThomasB

Official Employee

 • 

1.5K Messages

user_61f188

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_e837n0

1 Message

5 months ago

The same thing is happening to me. How can I get xfinity to stop charging me? I canceled autopay but they keep sending me bills.

1

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XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_e837n0 let's verify your services are canceled and stop the billing. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_ea6geg

1 Message

4 months ago

Just started happening to me as well. This definitely feels illegal to be locked out of altering payment information or turning off autopay once you cancel service.

1

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XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_ea6geg, thank you for taking the time to reach out on social media.  I understand your concern with the autopay, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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