Visitor
•
2 Messages
I cancelled in May, bill doubled still being charged
I cancelled my account in May, and not only did I get a 200 percent increase in the bill, I did not get cancelled and I am still getting charged. I demand an explanation and refund as I am a disabled veteran on a fixed income. I need immediate assistance before I contact my bank to put a stop to this before I cannot afford to eat.
XfinityBillie
Official Employee
•
4.3K Messages
31 minutes ago
@user_4zoltb Thank you for taking the time to reach out to us here on our Xfinity Forums. First and foremost, thank you for your service to our country. I'm sorry to hear that you are still being billed, I would love the opportunity to help you with this concern and ensure the services have been disconnected.
Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0