Visitor
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1 Message
I canceled my service last month and just got an email about an overdue bill
Hello, when I called and canceled my comcast service in December i made sure there was no balance due and was all paid up. I do not rent ANY xfinity equipment. For some reason it says I owe $45.97 for this month of January. We stopped using their services last month.
EG
Expert
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115.4K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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963 Messages
4 hours ago
Good afternoon user_pive5n. I would be more than happy to look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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