Visitor
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1 Message
I canceled my service but my account was billed over 1 year....SCAMMED!
I canceled my subscription with xfinity in January of 2024. However, the associate that took my call did not cancel the services.And we were billed for the next 16 months unknowingly. We discovered the charges in april of twenty twenty five and called to complain. After further investigation, I saw someone changed the password on my account twice in twenty twenty four once from another country. I opened an escalation ticket with xfinity. They investigated for 6wks and now the ticket was closed with no refund, issued or explanation as to why. When we first noticed the charges, the associate investigated and saw that. In fact, we have not used the internet since january of 2024, however, still no refund.....yea I'm gonna make some noise about this.
XfinityNatalie
Official Employee
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56 Messages
1 day ago
Greetings user_jrhelp! Thanks for taking the time out of your weekend to reach out to us with this important billing matter. As a consumer myself, I would certainly be quite distressed if I noticed any unauthorized charges with a year's length of time from my account, too. Rest assured, our team will do everything within our power to rectify this matter. To further investigate the ticket, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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