Visitor
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1 Message
I canceled my internet service and xfinity keep charging me
On December 21, 2022 I requested a call back about cancelation for xfinity internet service.
I canceled my xfinity internet service starting from December 23, 2023 through agent and got cancelation order number for it to make sure that I canceled internet service.
On January 2 2023, I got an email for payment January and today I got an email for payment Feburary.
I want refund for January and make sure that I don't need to pay any more for internet service I already canceled.
I tried to reach xfinity customer service through chatbot and it always says there is no available agent for it.
Since I am out of United States right now, it is hard for me to get a phone call from xfinity.
Is there anyway that I get refund for January and don't pay internet service any more?
Please help me.
Accepted Solution
XfinityRose
Official Employee
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206 Messages
26 days ago
Hello, @user_f44bd0. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_629d91
Visitor
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3 Messages
14 days ago
Yes the so called dedicated team [Edited: "Language"] I don’t what they dedicate themselves to [Edited: "Inflammatory"] i I would not even bother contacting any Department at Xfinity because they don’t what [Edited: "Language"] there doing
(edited)
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