I canceled my internet service and xfinity keep charging me
On December 21, 2022 I requested a call back about cancelation for xfinity internet service.
I canceled my xfinity internet service starting from December 23, 2023 through agent and got cancelation order number for it to make sure that I canceled internet service.
On January 2 2023, I got an email for payment January and today I got an email for payment Feburary.
I want refund for January and make sure that I don't need to pay any more for internet service I already canceled.
I tried to reach xfinity customer service through chatbot and it always says there is no available agent for it.
Since I am out of United States right now, it is hard for me to get a phone call from xfinity.
Is there anyway that I get refund for January and don't pay internet service any more?
Please help me.