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I can not get through to a human via chat or phone: Why am I being over charged?[Edited]
On Dec. 9, I had a chat with an agent who set me up with a new plan for which the monthly bill would be $95. I have an order confirmation email with a confirmation number: Order Number: [Edited: "Personal Information"]
On Dec. 28, I was charged 141.75. And my account shows my next bill to be $159.67.
WHY? What happened to the order for the plan that is $95/month?
The chat is not connecting me to an agent at all anymore. The customer service phone number is also a recording that sends me to the chat. How to speak to a human being?[Edited: "All Caps"]
XfinityAngie
Official Employee
•
2.6K Messages
1 year ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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