Visitor
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1 Message
I believed ACP Program Scammed Me😩
I was on Xfinity essentials for about three years and never ever have a problem with him or had a problem with him everything was moved soon as semi told me about a CP program I don’t even know how I want to I want to program I think I was bullied to sign up or something I don’t know but anyway soon as I was an 80 P program desth Whitman Problem Starbucks I start getting bills the service was cut off then I had got a bill for $50 it they said that I didn’t pay because the ACP program I never had a problem with Xfinity essentials before and so this program I’ve never gotten no emails no letter in the mail stating that I had to pay a bill I thought the program covered everything This is very very weird now I’m going to run around now. I have a bill of $95 I’m like how do I have a bill for $95 which I don’t even know about so please if anybody out there that can help me resolve this that’ll be great. Thank you.
XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_92f0f2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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