Visitor
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2 Messages
I asked to cancel my internet service, but still got a new bill
I've already paid my bill for internet service ending on April 13th 2023, I went to Xfinity location and returned the streaming box. I also made three phone calls to cancel my service.
They confirmed that my service will be terminated at the end of April 13th 2023, but I got a new bill today for another month.
What do I have to do to terminate the service? I am using my own equipments.
Accepted Solution
Again
Expert
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34K Messages
3 years ago
@user_c1ef26
If @XfinityCassandra didn't explain it to you, that bill was generated before you made the cancellation request. If the bill is for any time before April 13 through May XX, you will pay the proactive charges. Also, if you were in a contract, expect a bill for Early Termination Fees. That is a separate bill from your usual billing statement. Just a heads up.
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CCCassandra
Problem Solver
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502 Messages
3 years ago
Hi @user_c1ef26! Thank you for visiting us on the Xfinity Forums! Our team would be happy to help with checking into this new bill and your services right here. Can you please send us a direct message with your first and last name and the address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_c1ef26
Visitor
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2 Messages
3 years ago
Thank you for your kind reply. I did have my service terminated on time, and a great customer service representative took her kind time explaining the process to me.
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