New Poster
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6 Messages
I am unhappy with my billing. I want to talk to an Xfinity employee regarding this
I live in Santa Fe. I am at 600 megabits for $69 per month. I rarely, if ever, get 600 megabits from a hardwired (not wifi) connection. A friend in Los Alamos was paying $50 per month. He now has 1 gigabit for $50 per month for a year. I am very unhappy. And, by the way, Xfinity's website is useless: exceedingly slow and no results.
EG
Expert
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114.2K Messages
24 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.6K Messages
24 hours ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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