Visitor
•
3 Messages
I am trying to reach Executive Customer Relations regarding a debt that I have since paid but is showing up on my credit score
Good Afternoon,
In October of last year I disconnected my service and upon returning my equipment to Xfinity was lead to believe that I was all set. Turns out I had a balance due of $138 and an invoice was sent to a prior service address which was my address prior to the address I disconnected service to so there was no mail forwarding. I later find that my credit score got hit by over 90pts at which time I immediatley called Eastern Account Systems (I assumed was a spam call as no voicemails were left) and paid the debt in February.
I am now trying to buy a house but am having challenges with the credit score not returning to my previously high score!
Ive never had issues in the past and have always had a near perfect score.
Can you please help?
Thanks in advance
S
XfinityAngie
Official Employee
•
2.5K Messages
7 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
0
0
user_tkbet2
Visitor
•
3 Messages
7 hours ago
I disconnected my service back in October of 2025 and upon returning my equipment to the Xfinity store was lead to believe that the account was set. I come to discover that a final bill was sent to an old address, a prior address which I havent lived at in over a year, with a balance due of $138. I received what I thought were spam calls from Eastern Account Systems as no voicemails were left only to discover they were trying to collect on it when my credit score dropped 90+ points. I am now trying to buy a house and even though I paid this off in February my credit score isnt increasing. I am told I should contact Executive Customer Relations who might be able to help.
Thanks in advance
S
0
0