Visitor
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1 Message
I am trying to find out why I am not receiving paper bill in the mail. Paperless is turned off.
Everything was fine until four or five months ago and then all of a sudden it's hit or miss withe the paper bill. I owed $ .17 and never got a bill. Had to go on line to find out if I owed anything. Paperless billing is shut off.
XfinityCarolyn
Official Employee
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481 Messages
2 hours ago
@user_fhe07d, I can see why this would be concerning. Since you've confirmed that paperless billing is disabled and you were receiving paper bills regularly until a few months ago, it's understandable to expect those statements to continue arriving each month. Let's review your billing preferences and mailing information to see why your paper statements are not being delivered, and help ensure you receive them consistently moving forward.
Please send us a direct message with your full name and address.
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Click "Sign In" if necessary.
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Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
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