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user_433050
1st Topic
Originator

Visitor

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5 Messages

Thursday, January 27th, 2022 5:51 AM

Closed

I am still being billed for my previous address after moving.

I recently moved, went through the xfinity move process, and received an email letting me know the move of service was successful. However, I am still being billed for the previous address. I need the service at the previous address stopped and removed from my account.

Question

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Updated 

3 years ago

1.4K

1

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XfinityAmandaB

Official Employee

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2.2K Messages

3 years ago

Hey there @user_433050! Thank you so much for your post about your billing at your old address before your transfer! Most of the time when this happens the transfer happens after the bill prints and shows up on the following bill but to be safe I am more than happy to look into this for you!

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

3

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user_433050

Visitor

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5 Messages

@XfinityAmandaB​ i just messaged.

3 years ago

0

Venus76

Visitor

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1 Message

They have done the same to me. I just transferred my services through the app like they offered and I just got a bill for my old address. They are still charging me even though I have moved! I have tried to get them on the phone and their chat doesn't work!! They are gonna debit close to 450.00 (the total of two bills 😫) So stressed out! How will I pay my electricity now!! 

3 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello @Venus76. I would love to get your account pulled up to see what is going on and to get you taken care of! Let's get your account pulled up and take a closer look. Please send me a direct message with your first and last name, your complete service address, and your old address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

3 years ago

0

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