I am signed up for Autopay. Why am I getting a notice saying that my Xfinity payment is overdue?

on Autopay but getting a notice saying my Xfinity payment is overdue

Responses

XfinityJustinC

Official Employee

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1.3K Messages

3 months ago

Hello, @user_v9glwd thank you for taking time to create a post. You've contacted the right place for assistance, and definitely understand the concern of receiving the notification about an overdue payment. From recent experience, my card I had set up for autopay had expired and last month I had to update my expiration date after I noticed a return payment.

When you have time, are you able to pull up your bill either on the Xfinity App or online to check if you see a past due balance on your most recent statement: https://www.xfinity.com/support/articles/view-xfinity-billing-history

This helpful article off our website has steps to update payment information, if by chance any of the saved payment information needs changed: https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

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Again

Expert

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31.7K Messages

3 months ago

@user_v9glwd

on Autopay but getting a notice saying my Xfinity payment is overdue

If you're a new customer and just recently set up autopay, it doesn't kick in until the third bill or 45 days.

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U

user_be210a

1 Message

I am on autopay and had the February and March bills properly deducted from my account. In April, though, I received an overdue notice from Xfinity, without any possibility to get past their unhelpful AI assistants to find out, what is going on

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2 months ago

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_be210a

Thanks for reaching out to us, I do apologize for any inconvenience you're having with our Xfinity chat assistant. I'll be happy to assist you with your billing concerns. To get started send me a direct message with your name and address so I can locate your account

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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